How can we help?
Answers to common questions, plus a real human at the other end of a support ticket.
Find your answer
Start with the part you need.
StartYour first productionCreate an account, pick a kit, and film your first scene. Filming happens in the Flixkit app on your phone.
FilmsYour finished filmsWatch, download, or delete the movies you've made from your account page. Films render after you submit all your scenes.
TicketsPremiere TicketsYou direct and film for free, then one Premiere Ticket finishes the whole movie. Buy a ticket book or check your balance from your account.
PrivacyPrivacy & safetyWe film children, so privacy is the product. Learn what we collect (IDs and counts only) and what we never do.Quick answers
Frequent Support Questions
Can we stop and finish another day?
Yes. An unfinished production stays in progress in your account. Come back to it when the cast is ready; a Premiere Ticket is only for finishing the movie, not for saving work in progress.
Should we film vertically or horizontally?
Follow the format shown on the kit detail page and in the app. Flixkit frames its prompts and finished edit around that format, so keeping the phone oriented consistently gives the cleanest result.
What if rendering is interrupted?
A technical failure should never cost you a finished film. If a production does not complete or appear in your account, send support the production details and we will investigate the render and ticket status.
Where does my finished film appear?
Finished films appear in the Premieres section of your account. Productions that still need scenes remain separate and clearly marked as in progress.
Can I keep and share my films?
Yes. You can watch a finished film in your account, download it, or share it with the people you choose. The movie is yours to keep.
Are our recordings private?
Yes. Accounts are held by adults and films are stored privately for that account. Flixkit does not sell film content, use children’s footage for advertising, or train models on it.
Can I delete a film or my account?
Yes. Finished films can be deleted from their action menu, and account deletion is available from account settings. Both actions ask for confirmation because they permanently remove personal work.
How do I get human help?
Send a ticket from the support page with the account email, production name, and what you expected to happen. A real person reads every request and usually replies within a day.
Human help
Send a support ticket.
Tell us what is getting in the way. We read every ticket and usually reply within a day.
